How to process your refund for canceled flight

Where you at the airport during your flight cancelation and you left angrily without your refund?






Here are the steps to process your refund:

• Compile your documentation – to make a claim you will need your ticket or booking number, date of the flight, name of the airline, and if possible the reason given by the airline for the flight cancellation. You will forward this with a claim letter detailing your experience with the airline and the inconvenience it caused to you.

• Contact the Airline – Different airlines have different procedures for claiming. Some accept complaints via email, and you need to send a written claim letter to others. Check what method your airline wants you to use.

• If your claim for compensation is rejected by the airline, you may either choose to accept the rejection or make a further complaint to the Consumer Protection Directorate of the Nigerian Civil Aviation Authority (NCAA).

• When complaining to the NCAA, you will need to include; the details of your initial complaint letter, the rejection letter received from the airline, and a cover letter to the NCAA asking them to review the rejection by the airline.

• If the Consumer Protection Directorate of the NCAA rejects your review, you may refer the matter to the Federal Competition and Consumer Protection Council (FCCPC). Provide them with all the information on the complaint so far, and ask them to review the decisions and compel the airline to award you compensation.

• Finally, if the FCCPC fails to uphold your complaint, you may engage a lawyer and decide to take the matter to court. Please note that at any step in the above process, you may decide to go to court. The steps listed above are just avenues to be exhausted if you want to use court action as a last resort.

You can find out more about Flight delayed or canceled flights in our previous articles. You can also email us for any questions.



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